Delete your Blacktop GM account
You can delete your online account at any time. Deleting it removes the account and every team kept on our server. The game itself keeps working, and the franchises saved on your phone are not affected.
Option 1: inside the game
Open the game, go to OFFICE → ONLINE → DELETE ACCOUNT, and confirm. The account is removed immediately.
Option 2: by email
If you no longer have the game installed, send an email from the email address on your account (the Apple or Google account you signed in with):
Subject: Delete my Blacktop GM account
Tell us whether you signed in with Apple or Google. If you used Sign in with Apple with “Hide My Email”, send the request from the Apple relay address or from the Apple ID email, and we will match it.
We confirm by reply and delete the account within 30 days. We may ask you to confirm the request if we cannot tell it comes from the account holder.
What is deleted
- Your account ID, email address, sign-in provider and anything else held in the account record.
- Your profile (Pro flag and team limit).
- Every team you sent to the server, including the names, crest, jersey, GM face, staff and roster.
The data is removed from our live systems within 30 days of the request and from our hosting provider's backups within a further 30 days.
What is not deleted
- The franchises, game logs, GM tokens and Pro unlock stored on your own phone. They never reach our server; uninstall the game to remove them.
- Order records held by Google Play or the App Store for purchases you made. Google and Apple keep those under their own policies, and we keep the order records they show us for as long as tax and accounting law requires.
- Advertising data collected by Google AdMob, which Google controls. See section 5 of the privacy policy for how to manage it.
Deleting only your data, not the account
To remove a single team or correct something while keeping the account, email the same address with what you want changed.